HP Pavilion 13-r010dx x2 Detachable PC
Windows 8.1
This is a new laptop, Purchased the first week of September 2014
Please help fix this issue. This started happening with a Seagate external drive and the USB cord for my apple devices (iPhone, iPad ect...) It happens
with both of the USB ports. I have tried all the suggestions to include
- updating the drivers
- turning on an off the mobile apple device adapters
- re installing the mobile apple device adapters
- turning off and turning on the USB ports
- disabling the power saving for the USB
- updating and then re-installing the Intel chipset drivers
- double checked the power cord
- tried different USB adapter cords
- rebooting my laptop (after every change/fix)
I tried everything HP suggested
I have tried everything this website has suggested
I have tried multiple forums' suggestions
My Seagate drive which has all of my business files is now unreadable by my desktop with Win 7. I had to purchase Seagate file recovery software to recover my files. This new laptop is not usable without USB drives I purchased
this laptop in September and feel like it is my worst computer purchase EVER much too much work just to get this laptop to function. my frustration with this laptop and windows interface makes me want to ditch all Windows operating devices for
Apple devices
Info from: Device Manager: Unknown USB Device (device descriptor request failed)
Device Type:Universal Serial Bus controllers
Manufacturer: (Standard USB Host Controller)
Location: Port_#0002.Hub_#0001
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.
EVENTS
Device USB\VID_0000&PID_0002\5&291db893&0&2 was configured.
Driver Name: usb.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 6.3.9600.17238
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Event Log
Source:411 Kernel PnP
|
|
|
[ Name]
|
Microsoft-Windows-Kernel-PnP |
|
|
|
[ Guid]
|
{9C205A39-1250-487D-ABD7-E831C6290539} |
|
|
|
|
Keywords |
0x2000000000000000 |
|
|
|
|
|
|
[ SystemTime]
|
2014-10-12T03:07:56.573314800Z |
|
|
|
|
Channel |
Microsoft-Windows-Kernel-PnP/Configuration |
|
|
|
|
Computer |
Deborah-Work-Touchpad |
|
|
|
DeviceInstanceId |
USB\VID_0000&PID_0002\5&291db893&0&2 |
|
|
ClassGuid |
{36FC9E60-C465-11CF-8056-444553540000} |